FAQ

1. Why do we not have a brick and mortar store and why are our prices so low?
We are a wholly Internet-based company with no store front. The reason for this is because we aim to pass the costs savings in store front and etc to our customers. Imagine paying a retailer extra for his rent and inventory, that would be a lose-lose situation for both the retailer and the customers, and the only person laughing will be the landlord. Hence, we came up with this business model.

2. Are your items genuine?
Yes, all our items are 100% Genuine straight from local distributors.  Most items sold here are designed and made by us.

3. Where do we obtain your items from?
Official kits come from their official respective stores. Stickers and tees by SarawakCrocs are designed and created by us.

4. How do you ship items?

We only ship items using using POSLaju in Malaysia, and PosMalaysia traceable parcel for international customers. This is to ensure items are traceable.

5. Do you do Cash on Delivery?
Cash on Delivery (COD) is NOT AVAILABLE.

6. Do I get a discount off the actual price if I pay by Meet-up? 
No.

7. Can I track my parcel/item delivery?
Yes you can. The reference number will be emailed to you once we send out the parcel. To ensure delivery is easy, kindly use an address that has a person ready to receive the parcel.

8. I have not received my tracking number after more than 14 days. What should I do?
First, double check the terms of delivery.  Some items such as jerseys will have their own delivery schedule.  Standard items ship out within 14 days. If you hadn’t received your tracking number, contact us and give us your order number. We will be in touch.

9. If I paid more than needed, will you refund my balance?
No. Please make sure you pay us the exact amount.

10. If the item/merchandise is damaged, can I replacement it?
We allow replacement within 3 days if the damage is due to manufacturing defects. However, please do note that we always check all merchandise before sending it out.  For replacements, the buyer needs to bear the item return cost.

11. Is your website secure? What kind of information do you collect?
Yes, our website is secure. You can view our Privacy Policy by clicking here.
We strictly only collect information that you have provided us on the order page ie Name, Email, Postage Address (optional) and Contact Number. For more information, visit our Privacy Policy page.

12. Are the prices final?
Yes, all our prices are nett and final.